By: Annalisa Ellis
___________________________________________
I sent the letter below to the regional manager of the Arlington, VA McDonalds. After a year of living in the area and visiting each and every one of its establishments, I grew exceedingly frustrated at the fact that they were not 'flurrying' the McFlurry. They simply sprinkled the M&Ms on top of the ice-cream, but you're expected to pay extra for an ice-cream sundae that comes without chocolate sauce. I only hope my story can inspire those others who have been wronged to step foward:
To whom it may concern,
This complaint deals with three McDonalds in theArlington, VA area. The first is listed above. The other two are 1823 N. Moore St in Arlington and 6165 Falls Church, VA. I moved to this area one year ago and since moving, and consistently visiting these restaurants, I have yet to enjoy a proper McFlurry. By this I mean they have not been mixed. The M&Ms sit on top of the ice-cream, not blended inside in the advertised "flurry" fashion. The reason I find this so upsetting is because if I wanted ice-cream with M&Ms on top I would order that. A McFlurry, by myunderstanding, is supposed to be a topping thoroughly blended into the ice-cream, much like a Dairy Queen Blizzard (which I also enjoy). If this was an isolated incident I would not be commenting on it. However, because this has happened many times at various locations, the issue seems to lie in the instruction of employees. It does not seem as though the managers are training the workers to properly make a McFlurry. If they have, then perhaps a quick refresher lesson is needed. Thank you for your time.
Sincerely,
Annalisa Ellis
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